PandemicLabs.com Privacy Policy

This policy applies to the collection, use and transmission of data about visitors to www.pandemiclabs.com and user’s of Pandemic Labs’ Aegis Report service (“Aegis”). For information about our services, please visit our “Services” page.

This policy is effective as of, and was last updated on, February 7, 2012.

Our Commitment to Your Privacy

Thank you for visiting the Pandemic Labs Inc. a.k.a. Pandemic Labs LLC (“Pandemic”) website located at www.pandemiclabs.com (the “website”). This Privacy Policy describes:

how and why we collect certain information from you via the Website and the online services provided through the Website, including Aegis;
how we use and with whom we share such information;
how you can access and update such information; and
the choices you can make about how we collect, use and share your information.

If you have any questions regarding this Privacy Policy or our information collection and use practices, please contact us.

Information We Collect

Non-personal Information. Like most websites, we collect certain technical information about your use of the Website when you visit us, and generally this is not information that could be used to identify you without reference to other information (collectively, “Usage Information”). For example, we may collect your internet protocol (IP) address, browser type, the identity of your internet service provider (ISP), the number and duration of page visits, how you were directed to the Website, what country your visit originates from, and the number of clicks you make when you use the Website. This does not include demographic information about you. We track and reference your Usage Information, in aggregation with the Usage Information of other visitors to the Website, to better understand how effective our Website is and how visitors interact with it. Only Pandemic has access to such analysis, provided through Google Analytics.

A cookie is a file that web servers place on an internet user’s computer. Cookies are designed to store basic information about the user and transmit that information back to servers that recognize them. They may be used to measure visitor behavior on and in connection with a website, including by transmitting Usage Information. If you choose to have our Website remember your login and password, we will place a cookie on your computer to identify you when you next visit the Website. We may also use cookies in conjunction with our analysis of Usage Information. We use only session cookies, which exist only during an internet user’s online session. They disappear from the user’s computer when he/she closes the browser software. Depending on which browser you use to access the internet (Internet Explorer, Safari, Firefox, etc.), you can change your settings to effect whether to accept, store, or delete cookies.

Your Submissions of Personal Information. You have the opportunity to submit personal information to us through the Website in several ways:

First, you can click the “Contact Us” link from some of our pages or visit our “Contact” page, in which case you would input your name, email address, and a message to be submitted to our team for review and response.

Second, you can sign up to use our Aegis service. When you request an Aegis report, you will be redirected to login to your Paypal® account. After login, payment from that account will be directed to our corporate Paypal® account. Your financial and other account information is collected by, stored with, and secured by Paypal®, and you should refer to their privacy policy and terms of service for information about how your account information is collected, used, shared and secured. Paypal®, in turn, submits payment from your account to Pandemic’s business account. In addition to the information related to your Paypal® account, we will record the email address used to make payment and contact you at that address to request information about your major social network profiles, including links to those profiles we can access. Pursuant to providing the service, we will review these web properties for analysis and provide a report of our findings.

How We Use Information Collected from You

How We Use Your Personal Information

The Personal Information we collect may be used by Pandemic as follows:

to sign you in to your account or to reference that account;
for our internal records, tracking and business purposes;
to fulfill transactions conducted by you through your Website account, including purchases of Aegis reports;
to perform service you request, including Aegis services;
in order to contact you to respond to your questions or requests or to provide you with technical support; and
to provide you with information regarding changes to the Website which may affect your Website account, your use of the Website, and/or the content or services available through the Website.

How We Use Your Non-Personal Information

Non-Personal Information collected from you is used for various purposes, such as:

to improve our products and services;
to customize the user experience of the Website;
to administer the Website; and
to analyze trends, track user movement and gather statistical information for aggregate use.

We store your information on cloud servers and access it there through a secure transmission, as explained below.

Sharing of Your Information

We will not share your Personal Information with third parties other than as provided in this Privacy Policy. We may share your Personal Information with third parties in one or more of the following ways:

Affiliates

We may share your Personal Information and Non-Personal Information with any subsidiaries, or other companies or entities which control, are controlled by or under common control with Pandemic, in which case we will require such parties to honor this Privacy Policy with respect to such shared information.

Third Party Service Providers

We may provide your Personal Information and Non-Personal Information to third party companies to perform services on our behalf, including marketing assistance, e-mail delivery, hosting services, cloud servers, customer service and data analysis. We may use independent contractors to provide services on our behalf and they may access your Personal Information in the course of providing those services. If independent contractors are used, they will be subject to contractual restrictions requiring the non-disclosure of any Pandemic information, including your Personal Information, your Non-Personal Information, and any other information generated with reference to either. We require such third party service providers to maintain the confidentiality of the information disclosed to them and to not use your Personal Information for any purpose other than to provide services to Pandemic.

Safety, Security and Compliance with Law

We may disclose any information, including Personal Information, we deem necessary to comply with any applicable law, regulation, legal process or governmental request, to enforce our rights or to protect the safety and security of our Website or other users.

Business Transitions

In the event Pandemic undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, we may transfer your Personal Information to the actual or intended successor organization in such transaction. If material changes to Pandemic’s privacy practices will occur as a result of the business transition, Pandemic will attempt to notify you via email and will post a notice on the Website alerting you to the business transition prior to transferring your Personal Information.

How to Access and Update Your Personal Information

At any time, you may contact Pandemic to request that we make changes to your Personal Information. If you request that Pandemic update or otherwise modify, we will amend your Personal Information within a reasonable time after your request. To inquire about which items of Personal Information Pandemic possesses about you or to request modifications thereto, please email us at here.

However, please note after your Personal Information is changed, Pandemic will continue to have the right to store all Personal Information collected from you through the Website (including Personal Information which is not longer in active use due to its amendment in accordance with this Section) in our archives and to use and disclose such Personal Information for certain purposes permitted or required by applicable laws, including as we deem necessary to comply with any applicable law, regulation, legal process or governmental request, to enforce our rights or to protect the safety and security of our Website or other users.

How We Secure Your Information

Pandemic uses reasonable administrative, technical and physical security measures to protect user’s Personal and Non-personal Information, online and offline. Our employees, contractors, and third party service providers are generally subject to contractual restrictions which limit their use of information obtained from Pandemic to the business purpose of the relationship for which we contract. Our transmissions to and from our servers use Secure Socket Layer (“SSL”) technology to ensure that your information remains secure and private.

However, while we take reasonable precautions against possible security breaches of the Website and our customer databases and records, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your Personal Information safe (including your account information), and log out of your Website account after use, if applicable.

Our Policies Concerning Children

This Website is not intended for children under the age of 13 and we do not knowingly collect any Personal Information from such children. Children under the age of 13 should not use our Website or our online services at any time. In the event that we learn that we have inadvertently gathered Personal Information from children under the age of 13, we will use reasonable efforts to erase such information from our records.

Changes to Our Privacy Policy

If we decide to make material changes to our Privacy Policy, we will notify you and other users of the by sending a notice to the email address that you have provided in connection with your Website account and/or Website by placing a notice on our Website, and you should periodically check the Website for such notices. Regardless of any changes we make to our Privacy Policy, we will only use your Personal Information in accordance with the version of the Privacy Policy in place at the time you provided your information, unless you later give your express consent for us to do otherwise.

Contact Us

If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please send an email to: [privacy@pandemiclabs.com – or whatever you set up per the note above].

Pandemic Labs, Inc.
77 Summer Street
5th Floor
Boston, MA 02110