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The Ritz-Carlton Tops Hotels on Facebook

On March 22, 2012, L2 released their 2012 Digital IQ Index for hotels. Pandemic Labs is very pleased to announce that our client, The Ritz-Carlton, ranked 5th in overall score out of over 50 hotel brands from around the world, and holds the top spot for Facebook Engagement!

Social media constitutes only 20% of the overall ranking, but The Ritz-Carlton had an extremely strong showing in the social arena.

On slide 21, The Ritz-Carlton is shown to have the most engaging global Facebook Page of any hotel brand in the world. Pandemic Labs has been working with The Ritz-Carlton for years to design and execute a best-in-class social media presence focused on consumer engagement and value. The results of this study clearly show that our data-driven strategies and the value that The Ritz-Carlton has placed on social initiatives have led to success for The Ritz-Carlton.

Additionally, 2011’s Foursquare World Concierge initiative is called out as a “Flash of Genius” later in the report. For more information on that initiative, please see our news story, or this article from Mashable.

Pandemic Labs is proud to work with such an extraordinary brand as the Ritz-Carlton. We look forward to continued success and industry-leading results powered by our strategies and proprietary analytics.

As always, if you do not yet Like The Ritz-Carlton, click here to visit their Facebook Page and connect with them.