Archive for the ‘Online Video’ Category

  • Feb 08
  • 20

PandemicBlog Introduces the “Reviews Series” for Social Media Campaigns

ApprovedAt Pandemic Blog, we try to provide quality content to people looking to learn more about viral and social media marketing. To further this goal, we’re starting our ‘Reviews’ series of blog posts. In this series, we will review online marketing efforts from successful businesses, summarize their key features and assign scores in six categories. From these categories, we will arrive at a final Composite Score. This will result in a relatively standardized rating system that can then be used to accurately compare different online marketing efforts. The end goal, as always, is to further valuable discussion and to gain insight to viral and social media as they come into being, progress, succeed or fail.

The scores will be presented as follows:

  1. Value to Consumer: 1-100
  2. Engagement: 1-100
  3. Viralness: 1-100
  4. Ease of Use: 1-100
  5. Creativity: 1-100
  6. Forwards: 0-Infinite

Composite Score: Calculated by adding the scores of sections 1-6 and dividing by 5.

Category explanations:

Value to Consumer: This category represents our belief that a successful viral or social media marketing efforts should bring actual value to the consumers that experience them. This value, as I’m defining it, is pretty open and can be anything from entertainment and interesting discussions, to information and helpful resources. Since an online consumer is not captive to the marketer in any way, the marketing effort needs to bring real value to the consumer’s life if the marketing effort has any hope of being watched, engaged with or passed along. This category’s score ranges from 1-100 (100 being the best possible score).

Engagement: This category represents the ability of the marketing piece to engage the consumer with the brand. More than just “time spent on site”, this metric takes into account how much the consumer actually gets to “play” with the brand behind the marketing effort. A video can be very engaging, but destination sites, games, and blogs have even more potential for drawing the users into the “world” of the brand. Campaigns that combine multiple “new media” elements can be more engaging still. This category’s score ranges from 1-100.

Viralness: This category measures the ease by which someone can share the marketing effort with their network and any incentives that they have to do so. Are consumers prompted to share the marketing piece via social networks, email or embed tags? Is it even possible for them to do so? An important factor when discussing the ROI of an online marketing effort will be the ability of the effort to disperse easily on its own and reach a significant number of consumers. This category’s score ranges from 1-100.

Ease of Use: This category represents the ease of use or user-friendliness of the marketing piece. Can people see/play/download/upload/etc what is necessary to make this piece engaging in a quick and effortless way? Marketing efforts that are too involved and require much work on the part of the consumer will not spread optimally. The more time or tech savvy required to successfully experience the marketing message, the smaller the group of consumers using it will be. This category’s score ranges from 1-100.

Creativity: This category is relatively self explanatory. Something has to earn the consumer’s attention and the more interesting and different the marketing effort, the more easily that attention can be earned. This category’s score ranges from 1-100.

Forwards: This is a more concrete, “the proof is in the pudding”, category that simply reports the number of times I, personally, forwarded the marketing piece before sitting down to write a blog post about it. I figured, rather than trying to come up with a more subjective measure, why not simply record the number of times I ACTUALLY forward the piece and weight that number significantly less in the overall calculation. This category, barely affecting the Composite Score, almost amounts to a “bonus” category and can only shade the final score slightly in one direction or another. This category’s score range begins at zero and could theoretically be as large as the amount of connections I have in my network at any given time.

Composite Score: This number represents the overall assigned score to the marketing effort as a whole. With the first five categories equally weighted and the final category (Forwards) weighted significantly less, the composite score provides an easy way to compare otherwise disparate marketing campaigns. The range of the composite score is theoretically infinite, but the score of the campaign should be considered as if it were on a 1-100 scale.

Our Reviews series will hopefully provide a platform for discussion about actual viral and social media efforts that are currently online. Acting as a bare-bones case study, our readers will be able to see not only how each marketing effort stacks up against other efforts, but also what factors go into creating a successful viral and social media campaign. After reviewing multiple campaigns, important trends, strategies and techniques will be discussed.

As always, email us directly or comment if you have questions, improvements or social media marketing campaigns that you’d like to see reviewed.

1 Comment
  • Feb 08
  • 15

Viral Marketing in the Fabric Industry?

Pandemic Labs Co-Founder Quoted in Industrial Fabric Trade Magazine.

IFAI Review MagazinePandemic Labs co-founder, Matthew Peters, was quoted extensively in an article in the January Issue of the Industrial Fabrics Association Review magazine (page 42, titled “Catch the Fever”). The article, offering a high-level view of Viral Marketing, is filled with helpful quotes from social media thought leader Beth Kanter and Blendtec Director of Marketing, George Wright. The piece provides a brief history of viral marketing along with some valuable commentary and is a great read for anyone looking to catch up with the past few years of viral marketing news.

It’s interesting to see how each industry individually takes to Viral Marketing. It’s particularly interesting that, if this article is anything to go by, the industrial fabric industry seems to be very open to this new form of advertising. In fact, this article makes obvious to me a ridiculous assumption I was secretly harboring about “older” industries. Having worked in tech companies throughout my career, I had unconsciously assumed that non-tech industries were colder to these new technologies. Specifically, I had assumed that the earlier adopters of these types of marketing would come from the tech sector. Clearly this is faulty logic once I actually spend two braincells on it, and this article serves me a slice of humble pie.

The article embraces not only the history of viral marketing success (all the way back to the original BMWFilms), it embraces that history without the usual push-back from more traditional marketing thinkers that demand traditional marketing ideas and metrics. This excites me personally as, something I view as, an “old industry” is embracing a new technology better than most tech companies I’m working with!

In a similar, ‘tech isn’t as forward thinking as you’d assume’, vein Matt and I attended a tech industry panel event the other night that had a relatively high-profile group of panelists. In the Q&A, someone from the crowd asked a question that caused, in my mind, a very telling and depressing series of events. The question was, “What is the future of pre-roll video advertising?”. The panel took turns attempting to answer this question and it was painful! The comments ranged from, how ‘a study’ showed that pre-roll ads longer than 15 seconds actually “did better” than shorter pre-roll ads, to, how companies are now able to target pre-roll ads “better”. The small knot of social media folks I was sitting with started muttering unhappily. Did NO one see that pre-roll ads are demanding something that can no longer be demanded online? Do any of the CEOs of these extremely successful Preroll Adstech companies see that consumers will NOT put up with pre-roll ads since the exact video they hoping to watch is probably available in 10 other places online with no ads at all? Finally, after much floundering from the rest of the panel, Mike from Polaris Venture Partners saved the day with his dead-on, one-sentence answer “Pre-roll is dead!”. To me, the success of online, interruption-based advertising isn’t even a question. Its days are already numbered.

To sit and watch powerful tech people, who theoretically have some power over the future of my technological experience, not grasp the engagement marketing/interruption marketing difference, is unsettling. Couple that experience with the full-on embracing of viral marketing by an industrial fabric industry trade publication and companies like ours suddenly feel like they might be barking up the wrong industry tree when offering our services heavily to the tech industry.

Whatever the implications to the industry as a whole, the Industrial Fabric Association’s viral marketing article is a great read for someone looking to catch up with some of high level points on viral marketing.

6 Comments
  • Dec 07
  • 12

Are DVRs killing the commercial?

Comcast remoteHow great does it feel when you are watching your favorite show and you can fast-forward through the commercials? If youh ave a TiVo or a DVR then you know exactly what I’m talking about. For the average TV watcher, the ability to tap a button and skip four and a half minutes of advertising is just about the greatest invention since the remote control. But, it’s not so great for advertisers, who have to watch helplessly as the efficiency of their advertising dollar decreases with each new DVR installed. The fact of the matter that DVRs such as TiVo or those that come with your digital cable or dish service are becoming more and more popular. Let’s look at some figures:

  • According to an October 27, 2007 report by Nielson, DVR penetration has grown to 20.5% of households.
  • A report released this month from ABI research says, “Almost four out of five TiVo customers and over 82 percent of service provider DVR customers said they skip all or most commercials.”

So if we put those two numbers together we get around 16% of households reporting that they skip “all or most” commercials. So the question now becomes, if advertisers are reaching 16% fewer consumers, are they paying 16% less for their ads? The answer: probably not. I bring this up because I think DVR proliferation is likely to continue in the years to come. When Nielson first began tracking DVR usage in January 2006, they reported DVR penetration at 8% of households. So it’s taken only about 20 months for DVR penetration to more than double. At this rate we could be looking at over one third of all households having DVRs by the end of 2009. This is fantastic news if you make DVRs, but disquieting news if you are continuing to pay the same amount (or even more) for your ad time.

Advertisers need to quickly realize that the “golden age” of TV advertising is coming to an end. I am not saying that TV isn’t still the dominant advertising format, but I think we are seeing evolutions in technology that are indicators of a coming shift. DVR proliferation will continue and that means fewer and fewer consumers will be seeing your really expensive spot during the first break of “Grey’s Anatomy.” In addition, the internet is becoming an increasingly popular source for entertainment, with nearly 60% of all internet users saying they watch online video, and new formats such as the webisode just now beginning to get off the ground.

I think it’s fair to say that we are headed for a world where the TV and the computer are no longer two separate devices, merely two functions of a single machine. With computer monitors looking more like televisions, and the interface of your Comcast digital cable looking more like an operating system, we are already moving towards that reality. Think about it, you can already get your TV, cable internet, and phone piped in over one wire…is my vision really that much of a stretch? If an advertiser hopes to remain ahead of the game, it is not enough for that advertiser to simply acknowledge the coming changes. Smart advertisers will begin to act on these changes, leaving those who refuse to utilize these new tools in the dust. Online video, social media, viral games, destination websites, even virtual worlds all present marketers and advertisers with ways to not only advertise to consumers, but to engage them. Advertisers need to move away from a theory of interruption and embrace a theory of facilitation in order to remain successful. Luckily for advertisers, the tools are already here and new ones are evolving all the time.

What remains clear is that companies and brands cannot afford to sit idle while the ROI of their TV ad dollars dwindles. An unwillingness to leave their comfort zone is not an acceptable reason for your marketing agency to refuse to add social media elements to your integrated marketing efforts. Once again, I am not claiming that these new online marketing services are replacing more traditional marketing formats, but they are absolutely a necessary element to an overall marketing strategy for any company that wants to engage their customers directly. Moving outside the box is the best way to see the world for what it is, and to those skeptics that are afraid to take a risk I say: you can’t surf on the back of a wave.

3 Comments
  • Dec 07
  • 1

Ritz-Carlton’s Online Video Gamble Isn’t Really a Gamble At All

Ritz-Carlton is synonymous with luxury, and they like it that way. Unfortunately for them, it is also synonymous with stiff, stuffy, old rich people…and they don’t like that. But Ritz-Carlton is setting out to change that with an ambitious integrated media campaign that includes–you guessed it–a series of online videos. Now, the Ritz-Carlton isn’t exactly the first company you’d expect to adopt a high impact social media campaign at a time when many old-school sticklers still feel that viral marketing is just now breaking out of its experimental phase. But the Ritz is doing just that and it seems to me like they’re doing it right.

Ritz LogoEarly next year, Ritz-Carlton will release a series of three short web films showing young, wealthy people enjoying themselves at the Ritz in ways that will help break down the stereotypes of the Ritz as being old and formal, while at the same time reinforcing that the Ritz is at the top of the game in both service and luxury. The films will be presented on the company’s website, but Ritz will use a bevy of tools to promote them. According to the Wall Street Journal, trailers will be posted on sites such as YouTube and Yahoo and there will be film screenings in cities like New York and L.A. At this point I can’t help but be reminded of the BMW Films: Shorts films, internet distribution, featuring a product in an unexpected way, and mainstream media promotion as a catalyst for the online viral process. The Ritz films are supposed to be entertaining, with small plots and young actors showcasing the ‘new side’ of the Ritz.

The interesting thing is that the powers that be at Ritz-Carlton feel that there is a risk of alienating the hotel’s older, traditional customer base. But, I think that concern is ridiculous (hence the title of this post!) Supposedly, the average age of a Ritz guest is about 46. According to the PEW Internet & American Life Project, only about 50% of people that age watch online video. I would venture to say that older (than 46) patrons are the one’s that the Ritz is most worried about offending, but in reality, the older a hotel patron is, the less likely they are to watch online video, so it is not very likely to have a negative effect.

In reality, I suppose it is not quite correct to refer to this move by the Ritz as viral marketing. The films are supposed to range from 4-10 minutes in length and that puts them at the long end of videos that go viral. Depending on who you talk to, viral videos should be no longer than thirty seconds to three minutes. The subject matter of the films is also a concern. They are not exactly supposed to be laugh-out-loud funny, action-packed, or mind-bendingly amazing (for plot synopses, see the 11/30/2007 WSJ article by Tamara Audi). My final concern is that Ritz-Carlton seems to be neglecting the potential power of a more comprehensive use of the social media universe. Sure, they are planning on using a couple big video sites to seed trailers, but they need to think of the viral catalyst they could leverage if they were to seed the trailers (or even specially cut, “exclusive sneak peak” trailers) among 20-30 influential travel bloggers, forums and travel websites. With just a little more effort on their part and help from viral marketing specialists they could micro-target the trailers in order to reach a critical mass of buzz faster and help drive potential guests to their website.

But enough of my commentary. The fact of the matter is that these films represent an online media element in a larger, integrated-media marketing campaign. And that is exactly how companies need to start thinking. With the promotion the Ritz has lined up, the shorts should draw a lot of traffic to the Ritz website (which will hopefully have tailored landing pages for the younger crowd). Additionally, the use of social media outlets for the trailers will allow for potentially explosive viral spread. With proper execution, some micro-targeting, strategic seeding and tracking, and monitoring of the blogosphere, Ritz should be able to execute a very successful social media campaign that generates a lot of buzz and a lot of new business.

Sources:

  • Tamara Audi, “Ritz-Carlton Web Films Play Down Its Ritzy Image,” Wall Street Journal, 11/30/07
11 Comments
  • Nov 07
  • 29

An Additional Lesson for “Ten Lessons For Marketers Using Viral Videos”

It’s hard to be in the viral video world for too long and not know who Kevin Nalts is. In fact, many of you might just know him as “Nalts,” his YouTube alter-ego who is one of the most subscribed-to creators on the site. More than that, he knows his stuff when it comes to marketing and advertising with viral video. For any who haven’t checked out his website, WillVideoForFood, it is a fantastic blog, one that is surely not to be missed by any who want to know what is going on in the viral video world.

Why are we telling you about Kevin Nalts? Because on 11/26/07 he wrote a great column that appeared in the digital section of AdAge.com entitled, “Ten Lessons for Marketers Using Viral Videos.” Now we know that it seems like there is at least one “ten things to do…” blog post everyday in the viral marketing world, but before you boo and hiss and go somewhere else, hear us out. This article by Nalts is the best tips article that we have read in a long time, and whether you are looking at viral video as a marketing engine or just for entertainment, it is well worth the read.

Nine times out of ten these “top ten things to do for success” articles state the obvious over and over. We have even read a couple supposed viral video tips that could have easily been written by the stray cat that lives near our office. But Nalts doesn’t waste your time with this article, and he gives you at least a couple substantial points to think about or act upon depending on what you’re doing. Granted, this article isn’t going to give you the secrets to instant viral video success, but we take our hats off to Nalts for writing something that is worth reading and not just a rehashing of the same stuff that everyone else is saying.

However, Nalts’ lesson #8, titled “Not all video portals are created equal,” is a little too cut and dry. He says:

“The vast majority of online viewing occurs on YouTube. Putting your videos on a bloated-product.com site is the online equivalent to running television commercials on a kiosk hidden in an abandoned cemetery.”

Now, we agree with Nalts that not all video sites are equal, and that most viewing occurs on YouTube, and that “bloated-product.com” is probably a waste of time. But his lesson is too short. He is unfairly sidelining some very powerful sites and not taking into account the power of viewer targeting which is crucial to viral success for marketers. The wording of this lesson accidentally makes it seem like YouTube is the only site worth seeding a video on, even though that is probably not what he meant to imply. Pandemic Labs has a network of over 50 sites that we use to seed videos. We don’t use all of these sites for every campaign, but it is critical to the spread and success of viral videos to reach specific target audiences on larger sites such as Break, Metacafe, and Kontraband, all the way down to small sites like SuperDeluxe, JibJab, and Dorks.com. It is easier for videos to make a bigger splash (i.e. getting featured, or on a most-viewed list) on sites like these which are smaller and filled with easier access to potential evangelists. This targeted visibility allows the videos to gain momentum in the blogosphere more quickly. This is essential for the viral spread of your message and will eventually help increase the exposure and view count of your “super-seed” on YouTube. Of course, YouTube is the biggest, but Nalts’ lesson #8 is akin to saying that just because most TV viewing occurs on the “Big 3″ networks, it isn’t worth your time to advertise anywhere else. It just isn’t true, especially given the unprecedented opportunities for niche marketing afforded by Web 2.0 (see “The Long Tail“). The fact is that if you are targeting college guys, not putting your video on Break, CollegeHumor, and DudeHelp is just as much of a mistake as not putting it on YouTube. Micro-targeting is a necessary strategy if you’re hoping to ensure the successful seed your viral and we feel Nalts’ lesson #8 doesn’t adequately do this fact justice.

75 Comments
  • Nov 07
  • 27

The Power of Viral Marketing for Small Business

Yesterday the Wall Street journal ran an article by Raymund Flandez on the power of viral marketing for small business under the tagline, “How to use video to expand your business in a YouTube world.” The article contained some great examples of successful viral video campaigns across a wide variety of businesses and viral strategies. We think it also successfully brought to light the power of viral and social media marketing for small business and start-ups which, until now, was an element of the industry that seems to have been relegated to blogs and forums. Prior to this article, the mainstream press has focused on the “big brand” viral success stories when discussing viral marketing. Due to this focus, we all know about Dove, Axe, and BMW, but continual discussion of the 50 millions views achieved by “Evolution” can leave the small business entrepreneur feeling a little left out.

One of the many beauties of viral marketing is its accessibility to companies of all sizes. In fact, small businesses marketing emerging brands probably stand more to gain from viral marketing than almost any other type business. As evidenced by this article, the power of the content and the ease of social spread facilitated by the internet allow for extraordinary results Will it blend logofor companies of any size. As quoted in the WSJ article, BlendTec has seen a sales increase of 500% since the launch of their “Will It Blend?” campaign, and Maine Root’s sales have soared $2.5 million with their viral marketing efforts. Our experience with this phenomenon confirms these findings. In our independent example, Pandemic Labs created a viral video which has achieved 3.1 million views across our seeding network in the two months since its launch. The video has driven thousands of new visitors to our website and thus far we see that for every $1 of cost of the video, we drove over 5 unique visitors to our website. As the video is still achieving over 10,000 daily views, these numbers obviously only improve with time. Moreover, further analysis of the tracking data indicates that these were “high quality” visitors, more than half of which continued on from our homepage to explore the rest of our site. This data shows that our simple video was a more effective marketing tool than our SEO-optimized Google Adwords campaign, which had a higher bounce rate and drove fewer “high quality” visitors to our site.

One of the key benefits of viral marketing, whether you’re a Fortune 500 brand or a small start-up, is something we call “consumer self-selection.” Unlike TV ads where you are basically throwing your ad out there for anyone to see (or ignore), viral media has the natural tendency to seek out the best potential customers due to the fact that the customers themselves are selecting to view each video. If someone likes your brand and your viral, they are likely to forward it to people who will also appreciate your message. While this “viral autonomy” is not perfect, the theory does make sense. A college guy who finds and likes the new Axe viral video is more likely to send it to his like-minded male friends than to his sister. Through the viraling process, the videos target audiences who then self-select as they continue to watch and forward. This pseudo-evolutionary pressure of social networks acts on viral media and increases the chance that the media will be played by the consumers who will be most receptive to your message. Furthermore, due to the “word of mouth” nature of the referral and the social proximity of the referrer to the recipient, the viral also tends to target consumers when they are at their most engaged and most receptive. A final compelling fact regarding “the consumer self-selection” is that all of the automatic targeting is accomplished at a fraction of the cost of a traditional marketing campaign.

As always, Pandemic Labs encourages discussion and lively debate of all our posts. If you have any questions you can email us or visit our website.

4 Comments
  • Nov 07
  • 12

Viral Media and the Power of Digg

Digg Banner

At Pandemic Labs we pride ourselves in conducting continual industry research so that we can understand the potential benefits of the many social indexing, bookmarking, and sharing tools that have risen to prominence in Web 2.0. We refer to these sites as “peripherals” because of the way they can help spread our viral seeds across the web. We have been following some of the largest peripheral sites such as Digg and StumbleUpon for some time now, building active and respected users as well as tracking the relative success of certain stories as they filter through the social media landscape. Recently, we were fortunate to have the Metacafe seed of our “Webcam Break Up” video reach the front page of Digg. We capitalized on this opportunity in order to learn more about the power of Digg when it comes to the spread of viral media. The experiment was small, but we wanted to share our findings with you all.

Our story only lasted 64 minutes on the front page of Digg before it was buried, but in a way, that helped us define specific start and stop points for our data collection. Here’s what we found out:

Our story reached the front page at 5:40 PM on 11/7/07. At that time we had:

  • 78 diggs
  • 100,818 views on Metacafe

As mentioned above, we were on the front page for 64 minutes before the story was buried. At that time we had:

  • 359 diggs
  • 108,265 views on Metacafe.

Based on those stats, even with a video that wasn’t overwhelmingly popular (as evidenced by the bury) we can get an idea of the power of Digg in terms of driving views. In 64 minutes on Digg’s front page we received 7,447 views. That works out to just over 115 views perscreenshot minute (after subtracting the baseline views/minute for the video prior to the Digg placement). Given the fact that our story was at least another ten minutes from being organically bumped from the front page, and the fact that it would still have had plenty of time on the Popular Videos page had it not been buried, we think that the conventional estimates of the power of Digg are too conservative. With more time on the front page and the staying power of popular stories, it seems clear that getting on Digg’s front page can drive a good deal more than the 10,000 views often estimated on many blogs. This brief experience on Digg’s front page is a concrete illustration of the power of Digg when it comes to the spread of social media. Pandemic Labs will continue to produce seed and track videos for clients and for our own research. As we deepen our understanding of social media sites through our continued use of Digg and other peripherals, we will be sure to share our data and conclusions with you.

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