Archive for the ‘Blogging’ Category

The last thing any of us needs is more useless e-mail. If you’re like me, you spend the first few minutes of your day riffling through your inbox to filter out the detritus. You sort quickly: internal business, clients, friends, mailing lists. Mixed in there, as always, are the emails from marketers touting some new service, some revolutionary project, or some website I “might be interested in”. Let’s be honest: It’s not as if I think people shouldn’t be sending these introductions. On the contrary, networking with other bloggers and seeing if they’re interested in what you do is part of any social marketing plan. But you need to do your research before you reach out, and you need to have some genuine interest in the blogs and bloggers you contact. A canned, formulaic e-mail that you send to me and hundreds of other people is going right in our collective garbage cans.

Take this e-mail we received as an example of how not to reach out to a blogger or business online (please note that I altered the company URL for confidentiality):

Dear webmaster, We want to inform you that recently we have launched a website called www.failrail.com. FailRail.com is a website that allows visitors to view, create and compare timelines. These timelines can be illustrated with pictures, text, YouTube movies and MP3. On our website, you will find timelines about music, movies, history, politics, art et cetera. The website is very educational, so our site is very popular among teachers and students.We noticed that your blog is focused on internet. We would be grateful if you could post an article about Failrail.com on your blog.

Photo Credit Rick MoffittThis company could be interesting, and their service could be fantastic. I’ll still never write about them because of their impersonal social marketing. They turned me off with “Dear Webmaster” (I’d much rather get a simple, human-style “Hey there” or “Hello”) and they lost all hope with “We noticed that your blog is focused on internet.” Hack work like this shows only 2 things: you’re not taking your product seriously, and you’re not taking your audience seriously. The PR component of a good social marketing plan has to begin with your genuine interest. Whether you’re a blogger looking to network or a business looking to get some buzz, put all that business about traffic and clicks aside for a moment and invest yourself in the bloggers and sites that you’d like to network with. If you can’t find anything that interests you or that you’d like to comment on, save yourself and the blogger time and move on to someone else.

The dangers of spamming bloggers with canned e-mails are extreme. The best-case scenario? Your e-mail will get ignored and your web site or company will go on that blogger’s mental blacklist. You may forget—indeed, you never really cared to begin with—but the blogger will not forget. The worst-case scenario, of course, is that your careless e-mail will appear in a post like this, exposing your misstep to a fairly large audience. (We were nice enough to change the name of the company, but not all bloggers are as kind.) Regardless of the reaction you get, your social marketing plan isn’t going to be effective if you’re alienating nearly 9 out of 10 people you contact.

For the digital PR component of every social marketing plan I work on, I probably spend about 75% of my time doing research. I would much rather send out 5 e-mails to interesting writers who I would read even if I wasn’t in the business of doing digital PR than send out 50 or 100 e-mails to whoever happens to be at the top of the Blogged.com or Technorati search results. I’m interested in bloggers that write innovative, engaging content. Those writers, those few, are the people I want to help me generate buzz.

Further, when I do write to a blogger for the first time, I almost never “pitch” them. I talk to them about the articles that I like or tell them why I enjoy the blog overall. Quite often I’ll say how I ended up reading the blog because I’m always interested in how people find the blogs I write for, and I tend to think other bloggers feel the same way. My goal, simply, is to get a conversation going and see if there’s a potential fit. One of the biggest mistakes people and companies who are new to social marketing make is viewing the first contact as a selling opportunity. This isn’t traditional business, and this isn’t traditional selling. Even those who blog for a living are still doing it primarily to share their voice and their ideas; helping you share your ideas or make money isn’t their priority.

Then again, most of the digital PR e-mails we receive reveal that most people aren’t even ready to think about the sell/non-sell question. They’re still struggling with the fundamental element I talked about earlier: Actually reading and being genuinely interested in the bloggers they decide to contact. In this e-mail pitch we received, the writer assumes that we’re going to be just overcome with enthusiasm for her company’s SEO quiz:

Dear Search Blogger, I wanted to let you know about a really cool contest we launched earlier this month at www.nondescriptlink.com. The Contest will identify the Biggest Search Geek in the SEM industry. Please take a look and test your SEM smarts! So far over 800 people have taken the test, and the top score is only a 71.25%, so the test is really quite difficult. See if you can beat the current Search Geek.Try the test today: www.nondescriptlink.com, or post about it on your blog!

Like the first e-mail, this one commits the mistake of openly asking me to write about their contest. There’s no need to ask. I know why you’re writing. Spend that valuable space getting me more intrigued, and we can talk about how interested I am in posting an article about it later on. Or use that space to make your case that my readers would like to hear about your contest. This e-mail also commits an even larger error: the salutation tells me the writer has never even riffled through the post titles on PandemicBlog. “Dear Search Blogger”? As much as I dislike “Dear Webmaster,” I’d rather be addressed with a vanilla catch-all term than with something I am fundamentally not. “Dear Webmaster” is like meeting your friend’s dog Rusty for the first time and saying “Hello Animal.” “Dear Search Blogger” is like saying “Hello Anteater.”

If I’m seem overly vitriolic about this, it’s because the etiquette of digital PR—indeed, of social marketing in general—isn’t difficult to understand, provided you can separate yourself from the formality and hard-sell habits of traditional business. Much of it is common sense. Do like the bloggers you choose to contact. Spend most of your digital PR time with reading and research. Don’t go in with a selling attitude, but instead think of it as one student talking to another, one thinker talking to another, and one writer talking to another. Never send an e-mail to a blog if you can’t give an impromptu summary of what it’s about and why it’s interesting. And, above all else, don’t confuse dogs and anteaters. This is, after all, social marketing. It behooves you to at least get names right.

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The Streetsweeper

It has been a long time since we posted on this blog. It’s no secret, we’re not trying to hide that we completely dropped the blogging ball for almost a full six months. The explanation for why we fell of the face of the blogosphere is as simple as it is inadequate: we got very busy. The last half of 2008 was a fantastic time for Pandemic Labs, the company that runs this blog, and unfortunately, when we had to start pruning tasks off of our 20 hours days, writing blog posts was one of the first things to go.

The blogorati will tell you that we have committed one of the cardinal blog marketing sins, and for the past half year we were frequently hit with pangs of new media guilt. Would our readers still be there when we got back? Would they every forgive us? Would we have to start over?

The purpose of this post, however, is not to atone for our absence, but to share some interesting things we learned about the effects (and the lack of affects) of such an interruption in a blog marketing strategy.

The Negatives

I seem to have misplaced my traffic: The most noticeable effect of our sojourn off the shores of blogland was the decrease in traffic to our site. This point is almost so basic that it need not be mentioned. New blog posts bring new traffic, therefore no new posts means no new traffic. Our site, of course, has many other sources of traffic, but the lack of traffic from fresh blog posts was certainly noticeable.

Google Analytics Clip

This screenshot is from our Google Analytics. The blue line is traffic from a period of time during the second half of 2008 when we weren’t blogging; the green line is traffic during an equal amount of time when we were blogging. You can clearly see the type of traffic spikes we received when new blog posts were published.

Forget me not, thou rankers of blogs: There are hundreds, if not thousands, of sites that rank blogs (Technorati, AdAge Power 150, The Big List, just to name a few.) You do not have to be blogging for long (especially if you are using your blog for marketing purposes) to develop an addiction to appearance on and upward movement in these rankings. PandemicBlog was doing well in more than a few rankings, but we have taken a hit in all of them. Examples:

  • In August 2008, PandemicBlog was ranked 38th on the Junta42 Top Blogs list. Today, we are 111th. Yikes!
  • In August 2008, PandemicBlog was ranked in the mid 300’s on the AdAge Power 150. Today, we are #640. Double yikes!
  • In August 2008, Pandemic Blog had a Technorati Authority over 100. Today it is 44. Ouch!

The conclusion here is clear. You can’t stay ranked if you don’t post. We knew that was a danger, but we had to put immediate client business first.

Oh Pandemic Labs, you have disappointed me so: The final negative was not so much noticed as felt. As a new media marketing agency, we were keenly aware of the hypocritical message that could be interpreted by our failure to blog. As we set up blogs for clients, I couldn’t help feel a deep parental voice nagging, “Do what I say, not what I do.” On more than one occasion at various social media events around Boston, I was called out on the irony of running a social media company that couldn’t even find the time to blog. Depending on my mood, I would either docilely accept the rebuke, or respond with a point about how having so many clients that there was just too much work to do was a viable excuse for not blogging.

The Not Negatives

Notice that this section is called the “not negatives.” There are no positives to not blogging for six months…other than the added time you get in your work week.

Oldies but Goodies: As noted in point 1 above, the lack of newClassic Typewriters small blog posts during the second half of 2008 resulted in decreased site traffic. What I find most interesting is that the traffic hit was not as severe as I would have thought. The reason for this is because of the quality of the posts we already had. I am a huge proponent of the fact that “the internet never forgets.” A great post does not cease being a great post as time elapses. If you write high quality material, it will still be high quality next year, and the year after, and the year after. If you don’t believe me, pay attention to the publish dates of the posts you find in your next weeks worth of Google searches. I bet dollars to donuts that you find a bunch from 2006. PandemicBlog has a few such posts:

These posts are like blue chip stocks that you buy and just hold for decades. It doesn’t matter how old these posts are, they bring in consistent, high-quality traffic every day. These posts kept our blog marketing strategy not just alive, but thriving. Throughout our five month blogging absence our blog still brought in leads and good discussion and I credit power posts like those above.

Absence makes the feed grow stronger: Ok, I admit it, that statement is not entirely accurate. But, “Absence does not necessarily make the feed lose subscribers” would have been a terrible intro line for this paragraph. The fact of the matter is that in our five months off the blog marketing wagon, we have seen no discernible drop in subscriber count. I take this as further proof of a theory I have long held and was partially influenced by the writings of DoshDosh. This theory holds that most RSS subscribers will not unsubscribe from your feed for not publishing. It may seem strange. If you subscribe to the New York Times and they stop delivering to your house, you would probably complain or cancel. But if a blogger doesn’t post for a month, I may not even notice. The absence of their feed in the mess that is my feed reader will likely pass unnoticed. I think the main reasons people unsubscribe to feeds are as follows (in this order):

  1. Bad Content – if you publish crap, people will stop subscribing
  2. Too Much Content – If you monopolize someone’s feed reader by posting 20 times per day, you might lose them.
  3. No Content – Every once in a while, we all do feed reader cleaning. These are the times when those “dead” feeds are likely to get weeded out.

The Conclusion

If you, like many of our clients, are undertaking a blog marketing strategy, taking large chunks of time between posts is bad. It is important to have a schedule and stick to it. It is even more important to produce quality content, not just dribble. Perhaps most important, and the reason I have written this post, is to realize that if your blog marketing strategy works, it will bring you business. That business will make your company busier. Amid the shuffle and the long days and the deadlines, please take a step back and remember that it was partly your blog that brought you to this busy-yet-awesome business state. Don’t push it into the broom closet. Here at Pandemic Labs, we are taking a bit of our medicine and charging into 2009 with our keyboards blazing. Blogging is fundamental to who we are, and we’re back.

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  • Jul 08
  • 23

7 Reasons Why I Don’t Like Lists

There are posts all over the place about how using lists is one of the best ways to craft a popular blog post. Even at Podcamp Boston 3 this past weekend, Chris Brogan, made an entire point of using lists to make popular posts. In fact, while writing this I just Stumbled on a blog post called “7 Unmissable Tips For Writing Great Content For The Web.” Look at point number 1: “Lists Work Like a Charm.” Lists are everywhere!

Before I go on in my rant about why I don’t like list-based blog posts, let me be crystal clear in saying that I do recognize that lists work. I am in no way claiming that they are not a great way to get popular posts. If they didn’t work then their wouldn’t be a list featured on the front of just about every Cosmopolitan cover. (note that there are two lists featured on this cover)

Hayden-Cosmopolitan-Cover

My dislike for them, therefore, does not lay in the results they achieve. My issue is more ideological, or philosophical, or some other sort of -ical.

So why don’t I like lists? The answer can be found within the reason why so many other people do like them. As Abhijeet Mukherjee, author of the post I mention above, says:

The primary reason behind the success of list posts is that most people like to scan, and if it’s interesting enough, read it in full and maybe leave a comment. So, a list post that is carefully crafted with bold headings does a good job as far as grabbing the attention goes.

Lists are great for scanning. But that’s it. Mukherjee indicates that lists allow a reader to scan and read deeper into what he’s interested in. I disagree. 99% of the time, there is nothing deeper to read in a list post. Therein lies the core of my dislike for them: they are educationally shallow.

Hopefully right now there are half of you booing and half of you cheering. If this is happening then we can have a list/no-list slugfest in the comments of this post and all get riled up. Before that happens, though, I will go into a little more detail about my viewpoint.

Personally, I like reading posts that delve deeply into the subject. I very rarely get any benefit from list post because they do not go deeply enough into the subject matter. If you write a blog post on the “10 best social networks for marketers,” I will learn which ones you like, but I will not know the details of how you formed your opinion. That means that more often than not, I will then look for a deep post on one or two networks that I gleaned from your list. That is just more work for me.

The second reason I do not like lists is really an offshoot of the first. Because lists do not delve deeply into the subject matter about which they are concerned, the writer doesn’t need to know anything about the subject matter. I do not know a thing about Linux, but I could go to Google, pull a random ten Linux-focused sites I find and craft I great looking post called “The Top Ten Sites About Linux.” Think of all the people I would mislead. Conversely, I could not write a post about why one specific site is the best Linux site on the web. That depth of analysis requires knowledge of the subject matter and therefore is much more difficult to fake.

My solution to this lists-work-but-I-don’t-like-them problem is to create a “Deep List”. I have not yet done one of these, but the idea is:

  1. Make your list (e.g. “5 best social media marketing campaigns”)
  2. Before you post your list, write a blog post for each of your five points going into detail about each one.
  3. Publish each of your Deep Posts first.
  4. Then post the list with each element of the list linking to it’s respective deeper analysis.

That way, you go deep, provide real value and expertise, but still get a list-based post with which you can rocket to the top of all your favorite social media sites. You get to use the list as a tool, but still provide value to those of us that want more than a surface-level understanding of things.

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This is the first post of an upcoming series inspired by Barry Schwartz’s book, The Paradox of Choice. Return in the next days for more.

Several sources discuss various ways of increasing not only the traffic, but also return visitors to your blog. Active participation in social networks, quality content, and increasing friend count are just a few.

Most bloggers have tried out these strategies, but not all of them are satisfied by the results. Indeed these tactics are not a guarantee of returning readers.

In blogging, it is the small details that make the difference.

A blog post should not only concentrate on its main body to provide quality information, but also on the final impression it leaves. This can increase the returning visitors to your blog in ways that you didn’t expect.

Leaving a good impression

Daniel Kahneman, Nobel Prize-winning psychologist showed, that what we remember about the pleasurable quality of our past experiences

is almost entirely determined by two things:

  1. how the experiences felt when they were at their peak (best or worst)
  2. how they felt when they ended.

This “peak-end” rule of Kahneman’s is what we use to summarize the experience, and then when we rely on that summary later to remind ourselves of how the experience felt.

 

Peak Moments of Your Blog Post

Of course the major peak moment when reading a blog is the content of the main body of the post.
Depending on the quality of the content, the text leaves a negative or positive impression to the reader. This trace will play a fundamental role on persuading the reader to return to the blog or even subscribe. It is a logical conclusion that quality content means returning visitors.

The second peak moment is located at the end of the post. This is where you summarize your thoughts, pose your questions and invite the reader to participate in the discussion.

A very common mistake when writing an article, is that we mostly concentrate on the main content (the first peak moment of the blog) and we disregard the final impression it leaves (the second peak moment).

Conclusion

The belief that the impression your blog post leaves is also based on your final remarks, is not just a result of Daniel Kahneman’s psychological hypothesis.

Notice how you scan other blog posts:

Do you read the whole post word by word?

Do you comment on the questions posed by the author?

Spending more time on the final part of the blog post is much more important than we actually think.

  • it leaves a final good impression to the reader,
  • it shows that you followed a structured argumentation concluding to your remarks,
  • it shows that you value the time of your readers

Not only your regular readers will appreciate this little extra effort, but also casual readers will recognize the value of your work.

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One of the most known ways of getting regular traffic to your blog is writing daily posts. It is written in bold letters in the blogging bible that daily posts increase:

  • the traffic to your blog
  • your presence in the blogosphere
  • your presence in search engines
  • your readers
  • your reputation

Check some of the popular blogs out there and you will see that daily posting is a very common, successful practice. Robert Scoble writes a couple of posts each day, Seth Godin too. But daily posts also have some negative effects on your blog which you should take into consideration.

  1. Daily posts mean hasty readers. Writing a new article every day can give the impression that you don’t invest much time writing it. Why should others then spend much time reading it?
  2. Daily posts mean low quality. This is a logical result of daily posts. Do you really have something interesting to say everyday? Most bloggers who write daily usually reiterate information and news that are already out there.
  3. Daily posts mean fewer subscribers. Direct result of the above points is that your blog gets less subscribers. People don’t want to have a cluttered mail or RSS readers…especially when posts repeat themselves and don’t have much to say.Although I like Mashable, I unsubscribed from their feed. They post 10+ posts each day and that’s just discouraging for me.
  4. Daily posts mean fewer comments. Let your readers think about what you write. Sending an avalanche of thoughts and information doesn’t give the user time to think things over. Blogging is a communication medium, it’s not an one-way monologue.
  5. Daily posts mean pressure. It is a great time hog to write an article each day – even if it is just a short text. Why do you think most blogs are abandoned after a couple of months?
  6. Daily posts don’t guarantee success. Success comes with quality, interaction and innovation. Say something new once a week and you will build a steady readership in no time.

The other side of daily posts

Don’t fully disregard the power of daily posts though. If you are a new blogger, daily posts can very quickly boost your presence online. During your first blogging steps the community doesn’t know who you are and what you’re writing about.So start with daily posts, let readers get to know you better and then relax and concentrate on quality. Readers will just keep on coming.

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There are two major factors that define the success and popularity of a blog post: traffic and comments. The more traffic an article receives, the more comments are submitted – and the other way around. Articles with 50+ comments certainly imply that the content is of high quality. But, these highly commented articles are also carrying a heavy burden: They sacrifice productive communication on the altar of pageviews and traffic.Indeed, an increasing number of comments can act as an obstacle to the interaction of the community and the development of the whole discussion. Let’s first see why this happens and then get into how to improve your blog so that readers are encouraged to read and comment on the article.

Users’ Reading Habits

Jakob Nielsen, the usability specialist, has conducted a series of studies on the way users read online. His conclusion: they don’t.

People rarely read Web pages word by word; instead, they scan the page, picking out individual words and sentences. In research on how people read websites we found that 79 percent of our test users always scanned any new page they came across; only 16 percent read word-by-word.”

Blog visitors, don’t scan only the actual content of the site, but also the comments. When the reader notices a great amount of comments, she will certainly not read them one by one, she will scan them. The amount and length of comments also defines how fast the reader will actually scan the comments.

Users’ Commenting Habits

comments_on_blank_paper

Take a step back and notice how you comment on other blogs. Where would you be more likely to leave a comment?

 

  • in a great article with just 5 comments?or
  • in a great article with 67 comments?

Leaving a comment on an article with just 5 comments gives the commentator the feeling that his contribution will be noticed and taken into consideration – not only from the administrator but from other readers too. A comment among 67 others seems like one more grain of sand at the beach. That’s why blog promotional strategies suggest being the first to comment on a popular blog. Because readers usually scan only the first comments.

How to Attract More (Productive) Blog Comments

There are several ways to assist your community in reading the content of the comments and contributing more productive ideas:

  • Separate your comments in categories. Trackbacks and pingbacks to an article are by default counted as comments. Instead of having a big block of mixed comments and trackbacks, customize your blog to separate trackbacks from comments.
  • Advise your community to be more productive. Very often a large amount of the article’s comments are thank you comments, where readers just say how much they enjoyed the post. This is of course welcome, but certainly doesn’t promote the discussion. So, why don’t you install a small rating plugin and write a small note before the comment block saying something like: If you liked this post give it a rating or submit it to your favorite social site. Use the comments below to start a productive discussion about the topic.
  • Don’t answer each comment separately. Wait a day or two and then reply to all the comments submitted so far. This will significantly decrease the total number of comments.
  • Highlight your own comments. Highlighting your own comments is a very good way to increase the “scannability” of your comment block. Readers will be able to scan the post easier and it will also be less tiresome for the eye. Either use this simple hack or download this plugin.

Blogging is about creating interactions; it is about developing a discussion and not having passive readers. So give your readers the tools and possibility to react to your posts and promote interesting discussions. How do you promote interaction in your blog?

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More questions than answers regarding the acceptance of plagiarism in social media.

The other day, I visited my favorite social news site, Mixx, and saw something that sparked a lot of questions in Plagiarismmy head. It was an article, quite popular on Mixx in the few hours it had existed, that had an interesting title. The truly interesting part of the title was that it was only one word off from the exact title of an entry on this blog less than one month ago. Furthermore, the title structure (exactly the same between the two posts) was very specific. The title-similarity alone got my attention. I was further sucked in when I noticed the writer of the new article on Mixx had read (or at least voted for) the article on our blog when it came out last month and, yet, he had not even mentioned the original post in his new post. No link, no citing, no credit given even to the idea what-so-ever.

Intrigued, I read the post and left a comment expressing my confusion with the forgotten link or possible plagiarism (in addition to providing more standard commentary on the content of the post). Since the title and main thrust of the content was largely similar to the original post on our blog I really wanted desire feedback or at least explanation from the new writer.

While this is a predictable, emotional response (”he’s ripping off my partner’s ideas!”) it is not worth giving real weight to. The actual interesting part of this whole episode is not how I reacted initially, but the question “how I should react in the future?” It seems there may be some changing in the definition of plagiarism as related to social media. The aforementioned unanswered questions that burst into my head are:

  1. To be honest, I liked the new post. I thought it added value to my morning and was definitely worth a read. Do these facts remove the need of the author to give credit to where credit is due? Is credit due?
  2. It would seem to me that if I wrote a new book on sales/negotiation and titled it “Getting to an Affirmative”, I’d have some credit to give and a link to include (and possibly some royalties to pay). Is the analogous situation valid? If not, why not? If so, is this same rule not true with social media?
  3. Occasionally some blogs or social news sites will tackle the same issues, ideas and content at the same time. This is an unavoidable fact of having 60 million blogs in this world. Does that mean “plagiarism” is no longer a problem in social media? Or has the rule merely gotten more lax?
  4. If the rules have loosened, where do they stand now?
  5. In the theoretical sense, if our population growth and internet usage continued to increase without bounds, we would eventually reach a point where there were identical (or nearly identical) posts being written by unrelated people concurrently. That wouldn’t be plagiarism as neither writer would have seen the other’s post prior to writing. Are we there already?

In the particular case, the author of the questionable blog post explained the genesis of his post to me in such a way that convinced me that he did not mean to plagiarize in any way. Does his good intent clear his name?

Personally I think the “plagiarism line” is definitely moving and re-hashing people’s content is becoming more acceptable due to increased acceptance in the community. I would guess these pressures come from the ever-increasing number of posts and the rather finite bits of news in any given day. If this is true, the biggest question that every one of us needs to consider is “is this changing definition plagiarism a step forward or a step back?”

I’m not so sure I have an answer to that one yet.

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