Archive for May, 2008

Understanding how your target group (readers, customers, viewers, etc.) thinks and reacts to information is the first step in building a steady fan base.
A couple of months ago, Kevin Kelly wrote a very thought provoking post about the long tail and a base of 1,000 true fans. He states, that:

A creator, such as an artist, musician, photographer, craftsperson, performer, animator, designer, videomaker, or author – in other words, anyone producing works of art – needs to acquire only 1,000 True Fans to make a living.

A true fan is – according to Kelly – someone who will purchase anything and everything you produce.

This post makes a very good point on the role of these 1,000 fans, but does not discuss how can one build such a core of fans.
While reading Barry Schwartz’s book “The paradox of choice; why more is less“, I discovered valuable information which helped me approach this intriguing question.

Adaptation

Adaptation is an evolutionary theory referring to the way individual organisms gradually change and get more suited to their environment.

However, the theory of adaptation does not only apply on studies of evolution and the origin of species…it also applies to human behavior.
To put it simply, we get used to things and then we start to take them for granted. Repetition brings adaptation.

To a degree, this is necessary to create a sense of coherence and security; people need repetition to develop a feeling of safety.

But an interesting paradox has been observed: when people get used to a source of pleasure it stops being a source of pleasure.
For example, the pleasure degree of your first joy ride was much higher than the one of your 100th joy ride.

How to Build a Steady Fan Base

What can we learn about marketing from adaptation?

Balance is the key.

On the one hand you should follow a pattern. This could mean:

  • using the same style of expression (e.g. same writing style, same directing style, same music genre, etc.)
  • creating expectation (each broadcast should promise a new one)
  • keep a steady publishing structure (e.g. new content every Monday and Thursday)
  • refer to previous publications; your fans will be happy to find a point of identification (”Hey, I know that!”)

On the other hand you should renew sources of pleasure. For example:

  • make something different once in a while (if you write a blog, post a video or a podcast). This provokes the expectation mentioned above.
  • develop and expand your methods and them implement them to your pattern. (like in TV Shows: a new character is introduced and the becomes a regular member of the cast).

Conclusion

Building a base of 1,000 true fans is a very cumbersome process. It requires complete engagement, passion and vision. But as Kevin Kelly said, once you have this base you can make a living out of it.

Learning from the functions of adaptation and its paradox, can help you expand. Nine Inch Nails is probably the best example. Remember what they started almost a year ago, with ther ‘Year Zero Project‘? They got out of the norm by providing something completely different (an interactive campaign, where fans search for clues and participate in projects) and they have now implemented this pattern to their whole campaign, by providing new ways to the fans to participate. Now NIN fans expect new ways to participate in upcoming NIN projects.

Certainly, this equilibrium between repetition and innovation does not guarantee success, but is surely a major step to this direction.

We will be returning with additional posts on this subject so please subscribe to our feed to stay connected. As always, your feedback on the subject will help us expand the discussion.

So what do you say, are there other ways to build a regular fan base?

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Let’s start out with some of the Facebook basics because if you’re part of the uninitiated, it’s likely that your account will be shut down.

Facebook has a special initiation…namely ‘follow our rules or die’.

If you don’t know how to use Facebook you need to be “in the know” before you get started in order to avoid any unpleasantness and hassles. This saves you a great deal of time both now and in the long run. Invest a little of your time now in discovering how to properly use Facebook so you avoid losing massive amounts of your time later dealing with account issues and warnings.

Here’s where you get initiated and kept out of the Facebook black hole:

One of the big reasons people use Facebook is for networking. Especially for business, it makes sense because it is a protected environment. This can be a very good thing because it keeps away spammers.

Less Spam = More Attention

This being true, your communications to your friends have a better chance of being read and responded to (which is what you want). Of course, you’ll need to know how to build your friend/contact network. Don’t worry, I’ll talk with you about that and give you tips on how I obtained 2211 friends.

Unfortunately, many new users get caught by the Facebook spam moderators and get their accounts shut down. These guys mean well but unfortunately sometimes the baby gets thrown out with the bathwater.

Even many seasoned Facebook users have had their accounts disabled and banned. Robert Scobleizer (a long-time and experienced Facebook user) wrote about how his account got shut down. He later got it reinstated but why make yourself go through the hassle. After the effort it takes to build up 500, 1000, or more friends, you want to protect your account and the time that you’ve put in.

There are some basic rules that you want to follow. When you are sending friend requests always include a personal message and only send the same message to 8-9 people before changing it up and sending a different one.

Realize this is a general guideline and Facebook changes their algorithm periodically. They also have human administrators that check things out when a filter is triggered.

To be ultra safe at the start when you first signing up and are getting comfortable with the Facebook laws and user community you may want to send only 5 of the same personal message each day.

This ‘message’ field is available when you do a friend request. To be clear here’s a pic of what I’m talking about:

Facebook Friend Request Screen Capture

Facebook won’t tell you exactly what their filter is but right now it seems if you send 10 or more of the same messages on the same day it triggers one of their filters and you’ll get an account warning. If you exceed the limit for account warnings (seems to be between three and five), your account will be disabled.

So the thing to remember is to vary your messages when you’re sending friend requests. I recommend, and I practice this method, that whenever you’re requesting a friend you include a personal message of how you know them or if you know one of their friends mention that name and what kind of business you are in along with your contacting them. Or if you found them through a common interest group mention that in the message because it is an instant commonality and bond you share with them (which raises the chances they’ll accept your friend request).

Also, when you are e-mailing friends you make within Facebook, you must vary your message here as well. I don’t recommend emailing people you aren’t yet true friends with because it can lead to trouble. Facebook likes to enable communication between friends and has a filter that you could ‘trip’ by emailing random users. So, if you are coming out with some new product or some new cool website you want to set up an event to notify all your friends instead of attempting to e-mail them all individually because that will cause your account to get shut down. Events are one of the Facebook applications that I’ll talk with you about further later.

You now know some of the basics of the Facebook community and how to interact with people without getting your account shut down. Follow these basic guidelines and you’ll have a good Facebook experience.

Basically, don’t send the same friend request more than 10 times per day, and don’t send the same email to your friends more than 10 times per day. I’m talking when you’re doing cutting and pasting. These are guidelines that are working right now but to be ultra safe you could do only 5 of the same per day.

Now for another huge bugaboo…mass emails. You know the ones that are sent to you and 100 other email addresses in the ‘to field’

Here’s an example:

Facebook Mass Email

As you can see there are many email addresses that this was sent to and this makes people (especially Facebook people) angry. You’ll often get angry messages back in response and even some hate messages. Also, many of those people may unfriend you. This can hurt your ability to make new friends. It’s just not worth it. So stay away from this. The right way to do it is by using the Events application. Setup an event and invite all your friends to it through the events invite function. That’s the only way to do this correctly.

Email is a 1-to-1 communication and you should always think of it as you have a face-to-face conversation with someone sitting across the table from you or next to you on a couch or in a chair.

Next time we’ll talk about powering up your networking through a huge time-saving tactic.

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This is a guest post by Alexander Alaric. Make sure to show him some love because he’s got a lot more to come in this series.

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earthMost of you know that this blog is edited and maintained by the founders of the viral marketing company, Pandemic Labs. It has been our goal from the very beginning to create an online destination to provide insight, information, and discussion about viral marketing and social media marketing. It has occurred to me lately that much of our ongoing experiences with clients give us some unique insights that we can share with the community here. To that end, this is the first post in an ongoing series talking about some secrets of viral marketing.

Today’s post comes straight from our most recent viral video. For any who are interested, you can check the video out here. This video is for our client who is holding a contest for the best user-generated commercials. The video (along with our other efforts) is targeting people who have the ability and desire to create and upload their own commercials. The video has been up for just over two weeks and has already received over 1.5 millions views, made the front page of Digg and the front page of Break. We have been very pleased with the results. However, as we were tracking the spread of the video, we noticed something interesting.

Screenshot for our Viral Video

As you can see from the screen capture here, this particular seed of the video on YouTube has received a ton of views from Poland (every link in the above screen capture is a Polish site). Now, the contest we are promoting is only open to residents of the U.S., so our first reaction might have been frustration that our video was viraling around another country. Some might wonder what good it is for our video to be one of the top videos in Poland. But, situations like this should be treated as a welcome surprise. Here’s why:

  1. The internet has no borders…so trying to force borders will just make you angry.
  2. Views are views. For instance, this seed received the vast majority of it’s views from Poland, but its quickly rising view count gave us a good story with which to approach American bloggers about our video which was obviously really popular. This led to an easier time getting American bloggers to feature the video and thus helped us get the video in front of more of our target demographic.
  3. It’s a two way street. Just as our english video gained a lot of traction in Poland, so too can popular things in other countries gain traction here. In this case, we know of two American video game blogs that featured the video after they had found it on Wykop.

Looking forward we can also hypothesize about some possible viral marketing tactics to use in the future. Basically, if there are Digg-like sites around the world that have the potential to drive lots of views to a video, and are easier to get onto the front page, then a smart viral marketer could leverage otherwise useless popularity in other countries to pump up the video view count and help the video make it to the Most Viewed page here on the good ol’ U.S. YouTube.

In conclusion, make sure that you don’t get mad if your efforts gain steam in areas of the world that you don’t really need. There are always benefits to more views and more popularity and the smart viral marketer can see these new benefits and use them to their fullest potential.

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This is the first post of an upcoming series inspired by Barry Schwartz’s book, The Paradox of Choice. Return in the next days for more.

Several sources discuss various ways of increasing not only the traffic, but also return visitors to your blog. Active participation in social networks, quality content, and increasing friend count are just a few.

Most bloggers have tried out these strategies, but not all of them are satisfied by the results. Indeed these tactics are not a guarantee of returning readers.

In blogging, it is the small details that make the difference.

A blog post should not only concentrate on its main body to provide quality information, but also on the final impression it leaves. This can increase the returning visitors to your blog in ways that you didn’t expect.

Leaving a good impression

Daniel Kahneman, Nobel Prize-winning psychologist showed, that what we remember about the pleasurable quality of our past experiences

is almost entirely determined by two things:

  1. how the experiences felt when they were at their peak (best or worst)
  2. how they felt when they ended.

This “peak-end” rule of Kahneman’s is what we use to summarize the experience, and then when we rely on that summary later to remind ourselves of how the experience felt.

 

Peak Moments of Your Blog Post

Of course the major peak moment when reading a blog is the content of the main body of the post.
Depending on the quality of the content, the text leaves a negative or positive impression to the reader. This trace will play a fundamental role on persuading the reader to return to the blog or even subscribe. It is a logical conclusion that quality content means returning visitors.

The second peak moment is located at the end of the post. This is where you summarize your thoughts, pose your questions and invite the reader to participate in the discussion.

A very common mistake when writing an article, is that we mostly concentrate on the main content (the first peak moment of the blog) and we disregard the final impression it leaves (the second peak moment).

Conclusion

The belief that the impression your blog post leaves is also based on your final remarks, is not just a result of Daniel Kahneman’s psychological hypothesis.

Notice how you scan other blog posts:

Do you read the whole post word by word?

Do you comment on the questions posed by the author?

Spending more time on the final part of the blog post is much more important than we actually think.

  • it leaves a final good impression to the reader,
  • it shows that you followed a structured argumentation concluding to your remarks,
  • it shows that you value the time of your readers

Not only your regular readers will appreciate this little extra effort, but also casual readers will recognize the value of your work.

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Abstract:

Created to promote the movie “Meet the Spartans”, 20th century Fox’s latest social media marketing effort walked a well-trodden path. Following the lead of Elf Yourself and My Talking Stain, Fox created the website Carmenhasacrushonyou.com and allows you to paste your face and other personal details into a video. What is particularly powerful about this marketing effort is the final version of the video is uploaded to what looks like a blog and can be used to confuse friends and lend legitimacy to any jokes you’d like to play on said friends using the video. It is very entertaining to the correct demographic.Carmen Electra has a crush on you Score

The Scores:

  1. Value to Consumer: 79
  2. Engagement: 62
  3. Creativity: 60
  4. Ease of Use: 100
  5. Viralness: 65
  6. Forwards: 3

Category Drill-Down:

Value to Consumer: The site has quite a bit of entertainment value. More than your average “hey guys, look at my face on this elf!”, I was able to send my girlfriend a link to the fake blog that is created with your video attached under the heading “Carmen Bares All”. While we weren’t endlessly entertained, we did have a good time with it. Likely we aren’t the target demographic anyway as the movie seemed to be targeting a younger crowd.
Value to Consumer Score: 79

Engagement: Assuming the ultimate goal of this effort is to get people to see Meet The Spartans rather than build any amount of company brand, engagement might be less important than usual as a facet of the social media effort. That said, there was disappointingly little engagement with the consumer designed into the site. Once you’ve set up the video, you have to invent ways to use it. It would have been more engaging had the site been more plugged in to the social networks and offered itself to be sent to friends to help people spread the joke (and therefore the marketing message). Having no additional engagement beyond the initial effort makes this effort little more than a toy or trick when it could have been much more.
Engagement Score: 62

Creativity: While the idea is amusing, and the idea was executed well, Carmen Has a Crush on You lacks originality. Building other aspects of the same promotion and intertwining them, integrating this effort with other social media efforts or providing unique ways to get friends involved could have been avenues to showcase creativity. Without Carmen Electra being involved, this would be a carbon copy of Elf Yourself and it lacks the mutli-faceted aspect that make My Talking Stain shine.
Creativity Score: 60

Carmen Electra’s Face

Ease of Use: This site couldn’t be easier to use. If you are able to upload a file, type your name and hit crtl and C at the same time, this site is in your skill set. I wish I could say more, but I can’t, it’s that simple.
Ease of Use Score: 100

Viralness: The finished site doesn’t include any (functional) buttons to post your video to social media sites. Furthermore, it doesn’t even suggest that you promote your video anywhere (thereby encouraging the viral spread). The only positive on the viral side is that the site is so simple to use that forwarding the url of your specific page to friends is as easy as sending an email. A lot more could have been done to improve and encourage this spread and leverage each video created via Carmenhasacrushonyou.com as a proactive marketing tool.
Viralness Score: 65

Conclusion:

From the composite score (73.8) we can determine that Carmen Has a Crush on You is effective in targeting the audience and providing entertainment value but fails to fully capitalize on its success. While some areas could definitely be improved slightly, no one area carried the marketing effort. The combination of usability, viralness and the utilization of multiple consumer engagement points allows this social media marketing campaign to promote the brand very well.

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Other Reviews:
Tide’s “My Talking Stain” – 2.21.08

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